PRIVACY POLICY

Last Updated: March 2026

1. Who We Are

Seii Reiki Practitioner (“we”, “us”, or “our”) is responsible for processing your personal information collected through this website.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

Information you provide to us:

When you place an order, contact us, or use our services, we may collect:

• Name and surname

• Email address

• Phone number

• Delivery address

• Payment-related information (processed securely via third-party providers)

Automatically collected information:

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Time zone

• Pages visited and how you interact with the site

• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you regarding your orders or enquiries

• Provide customer support

• Improve our website and services

• Prevent fraud or misuse of our website

We only collect and use information that is necessary for these purposes.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may only be shared with trusted third parties when necessary, such as:

• Payment providers (e.g. Yoco)

• Courier or delivery services

• Website hosting or technical service providers

These third parties are required to keep your information secure and confidential.

5. Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors use our site.

You can choose to disable cookies in your browser settings, although this may affect how the website functions.

6. Protection of Your Information

We take reasonable administrative, technical, and physical precautions to protect your personal information from loss, misuse, or unauthorized access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (POPIA)

In terms of POPIA, you have the right to:

• Access the personal information we hold about you

• Request correction or updating of your information

• Request deletion of your personal information (where applicable)

• Object to the processing of your personal information

To exercise any of these rights, please contact us using the details below.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

9. Legal Disclosure

We may disclose your information if required to do so by law or if necessary to:

• Comply with legal obligations

• Protect our rights or property

• Ensure the safety of our clients or others

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

theresa@seii.com

We handle your information with the same care, respect, and intention that we bring to our Reiki practice.